The Village Vet FAQs
Your Local Vet Specialists on the North Shore Sydney.
Below is a list of frequently asked questions to help you.
If your still unsure please contact one our clinics for guidance.
IF HAVE JUST FOUND A TICK ON MY PET. WHAT DO I DO?
Take a photo of the tick with a ruler next to it so we can determine size. If you have tick twisters use these to remove the tick. Otherwise come in and let us remove it or just take it off with your fingers. Contact us to make an appointment. It may not be an emergency but if your dog is not on adequate tick prevention then it may well have another tick also. We suggest you search your pet and bring it to the vet for evaluation. Sometimes the signs of tick paralysis are delayed so even though you have removed the tick, your pet may start to show signs in the next 12-24hrs. Better to contact us sooner rather than later.
WHAT DO I DO IF MY DOG HAS EATEN CHOCOLATE?
Try to determine what type of chocolate your dog has eaten: What percentage of cocoa and how many grams. If you know your pet’s weight that also helps. Phone us and our staff will calculate whether this is significant or not. If your pet has eaten a large amount of chocolate (especially dark chocolate >70% cocoa) it is likely you will need to come straight down to the clinic for us to make your dog vomit as soon as possible. Do not delay!
MY PET HAS PULLED OUT SOME SUTURES (STICHES)? DO I NEED TO RUSH IT TO THE CLINIC?
It depends what the sutures are holding. In most circumstances there is another layer of dissolvable sutures just under the skin so it is likely that this is not an emergency. I suggest you ring us to evaluate. If we are closed you can ring the after-hours clinic for advice. Most often this is not an emergency but something worth seeing at least the next day or later the same day so we can tidy things up.
MY DOG HAS VOMITED. WHAT DO I DO?
Don’t panic. If your dog is unwell and has other symptoms make an appointment with us. If, however your pet is happy and well you might want to see if there is anything obvious in the vomit, skip one meal and ensure that your pets worming and tick prevention is all up to date. If there is more than one vomit best to give us a call for advice.
MY DOG HAS DIARRHOEA? WHAT DO I DO?
Try to think what you may have fed your pet that could have caused a tummy upset. It might be best to skip one meal and feed something bland like a tin of the Hills I/D food or some chicken and rice. Check your pets worming is up to date. If the diarrhoea persists call us to make an appointment.
MY DOG IS ITCHY? SHOULD I GIVE IT A FLEA SHAMPOO?
NO. Flea shampoos dry the skin and make your pet even more itchy. There are much better shampoos to wash your pet with. We like the PAWS range of shampoos with a neutral ph and added ceramides. There are lots of very good flea and tick medications. Ask our staff for advice. It may not be fleas. Food, pollen and grass allergies are also a possibility. If your pet is itchy all the time or chewing its feet and rubbing its bottom then it is time to see your vet. Sometimes itchy dogs also have itchy ears and shake their head frequently.
Does The Village Vet offer boarding?
We offer cat boarding. The Village Vet has a total of 14 luxury, purpose-built cat condos onsite where cats are cared for by our very own staff. We have six condos in Pymble and eight in Killara.
We do not offer dog boarding, however you can drop your dog at either of our practices for Hanrob collection.
What services does The Village Vet offer?
We provide a comprehensive range of veterinary services, including wellness exams, vaccinations, dental care, surgical procedures, diagnostic testing, and more. Our team is dedicated to ensuring the health and well-being of your pets of all ages. Please head to our Services Page on our website for full details of what we can offer you and your pet.
How do I schedule an appointment for my pet?
You can schedule an appointment by calling our office during regular business hours. Alternatively, you can use our online appointment scheduling system available on our website.
What should I bring to my pet's appointment?
Please bring your pet’s medical history, any relevant documents, and a list of current medications. If your pet has any specific health concerns or symptoms, make a note of them to discuss with the veterinarian.
Can I request a specific veterinarian for my pet's appointment?
Yes, you can request a specific veterinarian when scheduling your appointment. While we will do our best to accommodate your preference, it may depend on availability.
Does The Village Vet handle emergencies?
Yes, we are equipped to handle pet emergencies during regular business hours. If you have an after-hours emergency, we recommend contacting Northside Emergency Veterinary Services on 9452 2933 or the animal hospital closest to you.
How often should I bring my pet in for a check-up?
Regular wellness exams are essential for your pet’s health. We typically recommend annual check-ups for adult pets and more frequent visits for seniors or pets with specific health concerns. Your veterinarian will provide personalised recommendations based on your pet’s needs.
Are grooming services available at The Village Vet?
While we do not offer grooming services, we can recommend local grooming facilities. We focus on veterinary medical care, including preventive care, diagnostics, and treatment.
How can I refill my pet's prescription medications?
You can request prescription refills by contacting our office.
Can The Village Vet accommodate exotic pets?
Yes, we have experience in treating a variety of pets, including exotic animals. Please inform us about your exotic pet when scheduling an appointment, so we can ensure the appropriate veterinary care.
How often should my pet have a dental?
The frequency of professional dental cleanings depends on your pet’s individual needs. Some pets may require annual dentals or less, while others may need more frequent attention. Your veterinarian will provide personalised recommendations based on your pet’s oral health.
What are the signs of dental problems in my pet?
Watch for signs such as bad breath, swollen or bleeding gums, difficulty eating, drooling, or changes in behaviour. If you notice any of these signs, book in for a dental consultation.
First time to a Village Vet Clinic
We want to ensure your first time experience with our clinics is fuss free, its why we have a guide for first time visitors to our clinics.
1
Book Appointment
Simply book an appointment at your preferred clinic location either West Pymble of Killara
2
Complete Registration Form
So we can best serve you and your pet, we would like you to complete a registration form
3
Meet & Greet
We look forward to welcoming you to our clinic and caring for your pet
The Village Vet Details
The village vet clinics located on the North Shore of Sydney in Killara and Pymble, servicing the areas of Gordon, Tummurra, St Ives, Hornsby, Northern Beaches and beyond.
The Village Vet Killara
Phone:
02) 8350 5678
Address:
Shop 20, Philip Mall Kendall Street
West Pymble, New South Wales 2073
Hours:
The Village Vet Pymble
Phone:
(02) 9499 4010
Address:
Shop 20, Philip Mall Kendall Street
West Pymble, New South Wales 2073
Hours:
After Hours Emergency
NORTHSIDE EMERGENCY VETERINARY
Phone:
(02) 9452-2933
Address:
335 Mona Vale Road,
Terrey Hills NSW 2084
Hours: